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What Governs Your naad88 Account

Your account on naad88 is subject to these legal conditions, which set out how we operate, what you agree to when you join, and how access and eligibility work depending on your local law and region.

Account eligibility by local lawWallet use: bKash, Nagad, RocketJurisdiction-dependent accessData handling and account securityContact and dispute process
naad88 What Governs Your naad88 Account
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Access

We take the security of your account and the data attached to it seriously. Your personal information — including the mobile wallet numbers you register for bKash, Nagad, or Rocket transactions — is stored with encryption and is never shared with third parties outside of the payment processing and identity verification steps required to operate your account. Here is how we approach the key areas your legal rights touch.

Data Retention

We retain your account data for the period required by our operating obligations. You can request a summary of what we hold by contacting support through your verified account.

Cookies and Tracking

Cookies on naad88 are used for session management, login persistence and fraud detection — not for third-party advertising. You can adjust cookie preferences in your browser settings at any time.

Account Access Control

Each login uses an OTP sent to your registered number. If you suspect unauthorised access, lock your account immediately via Settings and contact support with your bKash or Nagad wallet number for verification.

Data Change Requests

To update or remove personal data, submit a request through live chat or email with your account ID. We process these within the timeline set by our data policy.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you need to raise a legal question — whether about account eligibility, a disputed transaction processed through bKash or Nagad, or a request related to your personal data — our support team handles these through the channels below. For account-specific issues, have your registered wallet number ready so we can locate your record quickly and respond with the right context.

Live Chat Reach our support team through live chat on the naad88 site for account eligibility and legal condition queries. Have your wallet details ready.
Email Support Send detailed legal or data-related requests by email. We confirm receipt and aim to respond with a substantive answer rather than a form reply.
Account Help Centre The Help Centre in your account settings covers common legal questions including wallet verification, account closure rights and data requests.

Common Legal and Account Rights Questions

These are the questions we get most often about legal conditions, account rights and how our policies work in practice for people accessing naad88 from Bangladesh and other covered regions.

Access depends entirely on your local law and whether your region is currently eligible. We do not confirm legality in any specific jurisdiction — you should verify this before creating an account.

Accounts in ineligible regions may be suspended. Any pending bKash, Nagad or Rocket transactions will be processed according to our account closure policy, which you can request in full from support.

Yes. Contact support through live chat or email with your account ID and registered wallet number. We will confirm what data we hold and provide it within the timeframe set in our data policy.

Raise the dispute through the Help Centre or live chat. Provide the transaction reference, the wallet used — bKash, Nagad or Rocket — and the date. We review and respond with documented findings.

Yes. When we update these conditions, the revised version is published on this page. Continuing to use your account after a posted update means you accept the new terms as stated.

Account closure requests go to our support team via live chat or email. We process the request, settle any outstanding wallet balance through your registered payment method, and confirm closure in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.